# John Hancock Personal Financial Services, LLC

> John Hancock Personal Financial Services, LLC is an SEC-registered investment advisory firm in Boston, MA, registered since 2015, reporting $1 billion to $5 billion in regulatory assets under management in its Form ADV filing dated March 27, 2026.

- CRD: 174433
- Filed as: JOHN HANCOCK PERSONAL FINANCIAL SERVICES, LLC
- Registration: SEC-registered investment adviser (status as filed: Approved)
- Location: Boston, MA
- Filing period: October 2026
- Form ADV filing dated: March 27, 2026
- SEC record (IAPD): https://adviserinfo.sec.gov/firm/summary/174433
- AdvisorCensus page: https://advisorcensus.com/firm/john-hancock-personal-financial-services-llc-boston-ma-174433

## Quick answers

**How is John Hancock Personal Financial Services, LLC compensated?**
On its Form ADV (Item 5.E, October 2026), John Hancock Personal Financial Services, LLC reports these compensation arrangements: a percentage of assets under its management; hourly charges; fixed fees (other than subscription fees).

**Where is John Hancock Personal Financial Services, LLC located?**
John Hancock Personal Financial Services, LLC's principal office is in Boston, MA, according to its Form ADV; the April 2026 filing also lists 6 other offices (Schedule D, Section 1.F).

**Is John Hancock Personal Financial Services, LLC registered with the SEC or a state?**
John Hancock Personal Financial Services, LLC is an SEC-registered investment advisory firm, registered since 2015. Status as filed: Approved. CRD 174433.

**How much does John Hancock Personal Financial Services, LLC manage?**
John Hancock Personal Financial Services, LLC reports $2,198,064,234 in regulatory assets under management in its Form ADV filing dated March 27, 2026 (100% discretionary).

**How have John Hancock Personal Financial Services, LLC's assets and staff changed since 2021?**
In the Form ADV data for John Hancock Personal Financial Services, LLC: Regulatory assets under management: $1,892,195,809 in the October 2021 data and $2,198,064,234 in the October 2026 data, up 16%. Total employees: 157 in October 2021 and 149 in October 2026. Assets under management move with markets as well as with clients coming and going.

**What types of clients does John Hancock Personal Financial Services, LLC serve?**
By number of clients on Form ADV Item 5.D: individuals (other than high net worth individuals) (35,247); high net worth individuals (342).

**Which custodians does John Hancock Personal Financial Services, LLC use?**
John Hancock Personal Financial Services, LLC's most recent Form ADV filing (Schedule D, Section 5.K(3)) lists John Hancock Trust Company LLC (affiliated with the firm) and Pershing as custodians holding 10% or more of its separately managed account assets.

**Does John Hancock Personal Financial Services, LLC report any disciplinary disclosures?**
Reports 3 disclosure items on Form ADV Item 11: yes answers to 11.D(1) (another regulator's finding of a false statement or omission, or of dishonest, unfair, or unethical conduct), 11.D(2) (another regulator's finding of a violation), and 11.D(4) (another regulator's order in the past ten years). Each question covers the firm and its advisory affiliates, and one event can produce several yes answers. The detail of any item is on the firm's SEC record: https://adviserinfo.sec.gov/firm/summary/174433

**Does John Hancock Personal Financial Services, LLC state an account minimum?**
Its Form ADV Part 2A brochure dated March 27, 2026 says: "The Retirement Advice Service does not require a minimum account balance."

**What changed in John Hancock Personal Financial Services, LLC's recent Form ADV filings?**
In the April 2026 filing data: Item 11 disclosure answers changed: 3 yes answers, previously 2 (now yes: 11.D(1)). Employees performing advisory functions went from 11 to 15. Regulatory assets under management went from $1,975,740,842 to $2,198,064,234 (+11%). Added an office in Bureau 207. Added an office in North York. Added an office in Victoria. Updated its list of owners and control persons (Schedule A).

## From the Form ADV filing

### Compensation (Item 5.E)
- A percentage of assets under your management
- Hourly charges
- Fixed fees (other than subscription fees)

### Fees and minimums (Form ADV Part 2A brochure dated March 27, 2026)

- Account minimum: None

> The Retirement Advice Service does not require a minimum account balance.

As stated in the firm's brochure. Fees can differ by service and may be negotiable.

### Custodians (Schedule D, Section 5.K(3))
- John Hancock Trust Company LLC (affiliated with the firm)
- Pershing

Custodians holding 10% or more of the firm's separately managed account assets, as filed on Form ADV (Schedule D, Section 5.K(3)). A custodian holds client assets; it does not endorse or supervise the firm. AdvisorCensus has no relationship with any custodian.

### Regulatory assets under management (Item 5.F)
- Total: $2,198,064,234
- Discretionary: $2,198,064,234
- Non-discretionary: $0

### Clients (Item 5.D)

| Client type | Clients | Assets |
| --- | --- | --- |
| Individuals (other than high net worth individuals) | 35,247 | $1,786,668,496 |
| High net worth individuals | 342 | $411,395,738 |

### Advisory services (Item 5.G)
- Financial planning services
- Portfolio management for individuals and/or small businesses
- Educational seminars/workshops

### Firm details
- Registered since: 2015 (11 years)
- Employees: 149 total, 15 performing advisory functions
- Wrap fee program participation: Yes
- States registered or notice-filed: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VI, VT, WA, WI, WV, WY
- Disclosures (Item 11): Reports 3 disclosure items on Form ADV Item 11.

### Item 11 questions answered yes
- 11.D(1): Has another federal regulator, a state regulator, or a foreign financial regulator ever found that the firm or an advisory affiliate made a false statement or omission, or was dishonest, unfair, or unethical?
- 11.D(2): Has another federal regulator, a state regulator, or a foreign financial regulator ever found that the firm or an advisory affiliate was involved in a violation of investment-related regulations or statutes?
- 11.D(4): In the past ten years, has another federal regulator, a state regulator, or a foreign financial regulator entered an order against the firm or an advisory affiliate in connection with investment-related activity?

Each question covers the firm and its advisory affiliates: its current employees other than clerical staff, its officers, partners, and directors, and anyone who controls the firm or is controlled by it. One event can produce yes answers to several questions. SEC-registered advisers and exempt reporting advisers may leave out events more than ten years old, and may answer 11.A(2) and 11.B(2) for pending charges only. The detail of each yes answer is on the firm's SEC record: https://adviserinfo.sec.gov/firm/summary/174433

### Other offices (Schedule D, Section 1.F), as of the April 2026 filing
- Bureau 207
- North York
- Oakville
- Ottawa
- Vancouver
- Victoria

### Websites listed on Form ADV (Item 1.I)
- digital.customer.johnhancock.com
- jhmyportfolio.com
- johnhancock.com/investing.html
- johnhancock.com/retirement.html
- myplan.johnhancock.com/login
- LinkedIn @dperillo
- LinkedIn @shelly-lairar

## Assets and staff over time

| Data period | Regulatory assets under management | Employees | Filing dated |
| --- | --- | --- | --- |
| October 2021 | $1,892,195,809 | 157 | September 16, 2021 |
| October 2022 | $2,172,656,902 | 154 | March 28, 2022 |
| October 2023 | $1,820,193,718 | 166 | May 25, 2023 |
| October 2024 | $1,851,515,819 | 149 | September 25, 2024 |
| October 2025 | $1,975,740,842 | 163 | May 2, 2025 |
| October 2026 | $2,198,064,234 | 149 | March 27, 2026 |

Regulatory assets under management: $1,892,195,809 in the October 2021 data and $2,198,064,234 in the October 2026 data, up 16%.
Total employees: 157 in October 2021 and 149 in October 2026.

## Changes in the filing (last 12 months)

### April 2026
- Item 11 disclosure answers changed: 3 yes answers, previously 2 (now yes: 11.D(1)).
- Employees performing advisory functions went from 11 to 15.
- Regulatory assets under management went from $1,975,740,842 to $2,198,064,234 (+11%).
- Added an office in Bureau 207.
- Added an office in North York.
- Added an office in Victoria.
- Updated its list of owners and control persons (Schedule A).

## Source

Form ADV as filed, October 2026. Values appear as filed. Cite as: AdvisorCensus. John Hancock Personal Financial Services, LLC (CRD 174433): Form ADV filing data as of October 2026.